We shipped meaningful improvements to the SmartAigent answer quality, introduced real-time widget updates, and expanded the foundations for proactive chat via alerts, while continuing to invest heavily in platform reliability behind the scenes.
SmartAigent Accuracy Boost
We significantly improved the quality of SmartAigent answers by introducing custom CSS selectors for data scraping. This gives you more control over which parts of a page are used as input for the AI, allowing you to exclude irrelevant elements such as navigation, footers, or promotional blocks.
What this means for you:
More relevant source content for SmartAigent
Clearer and more accurate AI-generated answers
A measured 5-20% improvement in answer accuracy
This improvement is fully rolled out to all users, so you'll benefit automatically without needing to change anything.
Custom Sessions & Alerts
We made it possible to start a chat session before the widget is opened. This enables proactive alerts that invite visitors to start a conversation at the right moment. For example, when a visitor lands on a key page.
Why this matters:
Alerts encourage visitors to engage earlier
On pages where alerts are used, conversations increased by 20–50%
You can guide visitors to the chat instead of waiting for them to click the widget
Real-time Widget Updates
Your widget now supports real-time updates, making interactions smoother and more responsive. We added a real-time connection, allowing changes and messages to appear instantly, without delays or refreshes.
What you'll notice:
Faster updates in the widget
More reliable real-time behaviour