See the table below for an overview per data field.
| Data Description | Contains Personal Info? | Stored Where | Portability Options Offered? |
|---|---|---|---|
| Sessions, User messages and transcripts (and metadata) | Typically yes. Dialogs often ask chat user to send email addresses, names, addresses etc. | Netherlands (Google Cloud Platform) | csv export, on chatuser request by mail (toggle), send to livechat handover provider |
| Reporting Data | No | Netherlands (Google Cloud Platform) | csv export |
| User accounts | Yes, usernames and passwords | Netherlands (Google Cloud Platform) | None |
| Secrets (API keys / tokens), usernames and passwords used for Integrations | Yes, user names and passwords of chatbot developers | Netherlands (Google Cloud Platform) | None |
| Knowledge Base Items and Understanding | Understanding and Knowledge Base items sometimes contain personal data. This happens when chatbot developers add user messages or key words to the chatbots Understanding, Entity synonyms or in knowledge base articles | Netherlands (Google Cloud Platform) | Understanding: csv export |
| Chatbot configuration settings | No | Netherlands (Google Cloud Platform) | None |
Security and networking
The following networking and security is in place for Spotler Chat+:
| Type | Specs |
|---|---|
| Chatbot Developer access |
|