What is Smart AIgent?

Smart AIgent in Spotler Chat+ is a chatbot feature that generates answers to customer questions based on content from selected URLs, helping you use existing website and help center content as a knowledge source for conversations.

What is Smart AIgent?

Smart AIgent is an AI-driven chatbot feature in Spotler Chat+ that answers customer questions by using content from URLs that you add and synchronize in the software.

Smart AIgent processes the text content of those URLs and uses that information to generate answers. The quality and relevance of the answers depend on the quality, structure, and clarity of the source content.

On this page, the following topics are covered:

• What language support does Smart AIgent offer?
• How does Smart AIgent process content from URLs?
• What are the limitations of Smart AIgent?
• What does this mean in practice?
• What are common questions about Smart AIgent?

What language support does Smart AIgent offer?

Smart AIgent supports multiple languages and generates answers based on the language selected for the chatbot.

• English
• Dutch
• German
• French
• Spanish
• Ukrainian

Both customer messages and configured chatbot texts are handled in the selected chatbot language. For the most reliable results, the content from your URLs should match that same language.

Smart AIgent can work with multilingual input, but answer quality is usually better when the user language, chatbot language, and source content language are aligned.

Answers are generated dynamically. This means that the same question can result in slightly different wording or structure, depending on how the available content is interpreted.

Smart AIgent can be used in Webchat, WhatsApp, and Facebook.

How does Smart AIgent process content from URLs?

Smart AIgent uses content from configured URLs as the basis for its answers. When a URL is added and synchronized, the software retrieves and processes the text content so it can be used in conversations.

Smart AIgent is designed to work with standard web page content, including simple pages and dynamically loaded page elements. The software focuses on the textual content of a page and removes unnecessary markup and spacing to create a cleaner text source.

Links may still appear in the processed content as text, but they are not interactive in generated answers. Visual styling is not used as part of the answer generation process.

Images, multimedia, and design elements are not used as knowledge sources. Smart AIgent relies on text content only.

Smart AIgent generates answers based on interpretation of the processed content, not by reproducing the original source text word for word.

What are the limitations of Smart AIgent?

Smart AIgent depends fully on the URLs and content that you provide. If source content is incomplete, unclear, outdated, or inconsistent, the generated answers can also be incomplete, unclear, or less precise.

Smart AIgent does not validate whether the source content is correct. You remain responsible for the content that is added and synchronized.

Because answers are generated dynamically, response phrasing and level of detail can vary. Variation in output is normal, even when similar questions are asked.

Multilingual use is supported, but results can be less consistent when the chatbot language, user language, and source content language do not match.

Only text-based source content is used. Information that exists only in images, videos, layout, or interactive elements is not available to Smart AIgent.

What does this mean in practice?

Smart AIgent helps you reuse existing website and help center content to answer customer questions automatically in Spotler Chat+.

To get the best results, use clear and well-structured source content, keep URL content aligned with the chatbot language, and review synchronized content regularly.

What are common questions about Smart AIgent?